Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account information (email, name, password)
• Audio files you upload for transcription
• Generated transcriptions
• Usage data and analytics
• Payment information (processed securely by our payment providers)

2. How We Use Your Information

Your information is used to:

• Provide transcription services
• Improve our service accuracy
• Send important notifications
• Process payments
• Provide customer support

3. Data Storage and Security

We implement strong security measures:

• Encryption of data in transit and at rest
• Regular security audits
• Limited employee access to user data
• Automatic deletion of audio files after processing

4. Data Retention

We retain your data as follows:

• Audio files: Deleted within 24 hours after processing
• Transcriptions: Stored as long as your account is active
• Account information: Retained until account deletion

5. Your Rights

You have the right to:

• Access your personal data
• Request data correction
• Delete your account and associated data
• Export your data
• Opt-out of marketing communications

6. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze service usage
• Improve user experience

7. Third-Party Services

We work with trusted third-party services for:

• Payment processing
• Analytics
• Customer support
• Email communications

8. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect information from children.

9. International Data Transfers

Your data may be processed in different countries. We ensure appropriate safeguards are in place for international transfers.

10. Changes to Privacy Policy

We may update this policy periodically. We will notify you of significant changes via email or service notifications.

11. Contact Information

For privacy-related inquiries, contact our Data Protection Officer at [email protected].